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Mr. Dennis E. Parton, Navesink senior consultant, has contributed to many of the major advances in quality for the past 30 years. Most recently, his work has focused on applying process management to service and information-rich processes. Because data cross organizational boundaries in the blink of an eye, managing across functions is an essential component to an advanced data quality program. Prior to joining Navesink, Dennis led an internal consulting practice within AT&T and was quality director for one of its business units. Dennis was among the first to recognize that the techniques he used so effectively to improve quality on the factory floor would also improve service quality. He helped pioneer the development of what is now called "process management." Dennis continues to help his clients reduce cycle time, improve service levels and enhance business performance. Dennis has a master's degree in operations research from the University of Pennsylvania. | 