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Assistant Medical Director (Operations) and Vice-Chair of the Department of Emergency Medicine at MacNeal Hospital. Former Medical Director and Chair of the Department of Emergency Medicine for six years. Former Medical Director of the MacNeal Health Network Medical Call Center for five years. Clinical Instructor in Medicine at the University of Chicago. Actively involved in information technology and quality assurance, including: Leadership role in guiding hospital IT infrastructure towards improved physician workflow through Internet technology. Chair or member of both hospital-based and national quality assurance committees; developed database and educational tools to promote benchmarking and quality improvement. Developed software and served as lead editor for one of the earliest emergency medicine CME computer based training programs (Illinois College of Emergency Physicians 1993). Lecturer in the area of telephone triage and advice. Author of numerous medical articles; special research interest: patient satisfaction. Bachelor of Science degree in engineering from the University of Illinois. Doctorate of Medicine from University of Illinois. Combined residency in Internal Medicine and Emergency Medicine completed at Northwestern Memorial Hospital (Northwestern University). | 