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Connie McIntyre was named vice president of customer experience in July 2007. She is responsible for managing service for 2.2 million customers in the six states served by AGL Resources. This includes overseeing all call center operations, customer logistics, credit and collections, and supporting technology.
McIntyre has an outstanding reputation for delivering results and an unwavering commitment to the customer. Most recently, she served as region manager of Northeast Georgia Gwinnett, Cumming, and Hall Counties at Atlanta Gas Light, where she led diverse teams of over 80 employees dedicated to improving operations and resolving customer service issues in an area that serves over 300,000 customers. McIntyre has been employed at AGL since 1977 and has also worked as director of the Customer Care Center, served in management positions in Information Systems and Process Improvements, and led the marketer services team through deregulation.
McIntyre is a board member of the Greater North Fulton Chamber of Commerce, American Cancer Society, and the Utilities Protection Center. She is also very active in other community and civic organizations.
McIntyre graduated from Georgia College with a bachelor’s degree in business administration and has a master’s of business administration from Brenau University. | 