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Chris Montaglione is a senior vice president at Market Strategies International and head of the Energy and Usability divisions. With over 20 years of experience, Chris has the expertise to work directly with energy clients in traditional and emerging sectors, including utilities, petroleum, energy conservation, renewable power, and government/regulatory/public policy.
Counted among Chris’ specialties are customer and employee satisfaction, retention, and loyalty measurement; competitive market assessments; market segmentation; corporate branding; new product/service development; and strategic planning with executive management.
In prior positions Chris has led research and consulting engagements for Fortune 500 clients in several industries, including energy, healthcare and pharmaceuticals, financial services, mass media, transportation, information services and telecommunications.
Chris is active in the greater market research community, managing a team within Market Strategies International that executes the research behind the American Customer Satisfaction Index (ACSI). Further, Chris has published research projects sponsored by the American Management Association, National Institute of Health, and National Institute on Aging.
Chris earned bachelor degrees in psychology and sociology from the State University of New York College at Geneseo and has completed all coursework and qualifying exams toward his Ph.D. in psychology at Syracuse University. | 