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Cathy Mueller Vice President Cerner Client Care joined Cerner Jan. 1 2004. In her current role she has responsibility for Cerner's corporate client satisfaction strategy as well as direct management oversight of Classic and Millennium service and support initiatives including the IRC (Immediate Response Center) and the IAC (Immediate Answer Center). Cathy also directs the strategy and execution of the Cerner Client Care team a telephony/Web support organization that provides real time answers and help for Cerner clients worldwide. Under Cathy's leadership Cerner has intensified its strategy to include creating the perfect client experience with every interaction.
Prior to joining Cerner Cathy worked for the IBM Corporation for 36 years. During her career she held a variety of management and executive leadership positions including responsibility for client satisfaction for IBM Americas (Canada U.S. and Latin America) and worldwide leadership for IBM billing quality. Cathy created and implemented IBM's Customer Support Online initiative which provides IBM customers worldwide around-the-clock access to IBM and allows them to self-serve the majority of their business requirements.
Cathy earned her bachelor's and master's degrees from St. Louis University. She is active in the Kansas City community and serves on several boards including St. Monica elementary school and the Catholic Diocese Central City School Fund. | 