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Bruce M. Gilbert is a Consultant in Francorp's Operations Department where his professional skill set encompasses a wide range of responsibilities, including the writing and editing of in-depth, comprehensive operations manuals. In consulting with a client, Mr. Gilbert identifies, analyzes and describes the topics that will be covered in the operations manual, developing these into a preliminary outline. He then conducts a thorough, on-site visit to the client's place of business, where he observes and documents all operational procedures, collecting any materials and information that might be included in the manual. Following the visit, he finalizes the outline and drafts the manual, ensuring its clarity and coherence as well as its compliance with the client's legal documents and strategic plan. Mr. Gilbert's experience includes the development of corporate training programs and manuals. He is also an expert in the drafting and implementation of procedural guidelines, including instructional materials for employees. A published writer, Mr. Gilbert holds a B.S. Degree from Indiana University and an M.A. Degree from St. Xavier University. | 