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Brian Delaney is responsible for bringing together TeleTech’s customer management operations worldwide. His role ensures consistent, high quality deployment of operational best practices across the enterprise through an integrated, global service delivery division.
Delaney has more than 17 years of experience in managing dynamic customer care environments and software organizations. After joining TeleTech in 2002, he implemented a process optimization program that helped set new levels of profitability within our North American operations. He now applies the same methodology on a global basis to bring efficiency and effectiveness to all TeleTech regions. His success in establishing a consistent operational environment and culture allows our clients to leverage the varied benefits of our global footprint.
Before joining TeleTech, Delaney served as chief information officer at Dataplay Inc., and executive vice president of worldwide customer care operations for Ticketmaster. There, he was responsible for customer care personnel and the day-to-day operations of domestic and international call centers processing $1 billion in sales and more than 60 million interactions annually.
Delaney holds a bachelor's degree in English literature from the University of California, Santa Barbara and a master's degree in English education from New York University. | 