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Brett Flinchum manages Covad's Customer Operations organization which includes Customer Support, Customer Experience Delivery, Service Delivery, and Repair.
Since joining Covad in 1999, Mr. Flinchum has held increasingly senior management positions in customer operations and strategic planning. During his tenure, Mr. Flinchum led the team that established the first working line-sharing DSL service in the U.S. and led Covad's first-to-market consumer ADSL offering.
Prior to Covad, Mr. Flinchum served as part of a change management, turn-around organization at U.S. West, now Qwest Communications, where he was responsible for re-architecting the business, repositioning the cost structure, and improving customer satisfaction. Prior to U.S. West, Mr. Flinchum was with First Union Corporation, now Wachovia, First Citizens Bank, and IBM.
Mr. Flinchum holds a BA in Economics from Davidson College, North Carolina, and an MBA from the Fuqua School of Business at Duke University. | 