Bob has been active as a management consultant, professor, and author since 1971. He is a senior consultant with Pivotal Resources and a co-author of two best-selling Six Sigma books, The Six Sigma Way, and The Six Sigma Way Team Fieldbook. Since 1996 he has trained and coached Six Sigma teams at companies such as General Electric, Sun Microsystems, Federated Department Stores, Starwood Hotels & Resorts and Cisco Systems. Bob’s talent for translating abstract business concepts into a humorous narrative of practical examples appeals to a wide audience in a multitude of industries. His practical yet strategic outlook also allows him to relate to both senior managers and frontline associates.



Bob was the Training Manager for Continuous Quality Improvement for 7,000 employees at Sutter Health, Sacramento’s largest private employer. In the 1980s, Bob was the lead consultant for the Izwana Participation Project at Western Deep Levels gold mine in South Africa, teaching problem solving to miners 8,000 feet underground. He was also the lead consultant for General Motors’ "Common Sense" quality program for line employees in Detroit and Indianapolis.



In addition to clients like NBC and Employers’ Reinsurance Corporation, Bob has provided process improvement training for Alamo Learning Systems, US Sprint, the Quality Alert Institute, and many government agencies, including the California Department of Corrections and the Colorado State Patrol.



Bob’s doctorate is from Northwestern University, and he has been a Professor at Amherst College, the State University of New York, and California State University at Sacramento.