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Bill Henderson joined Netflix as Chief Operations Officer in January 2006.
Bill oversees the technology, automation and operations at 37 Netflix distribution centers nationwide, from which 1.4 million DVDs are shipped every business day with generally next day delivery to more than 90 percent of Netflix's 4.2 million members.
Next-day delivery has been an important competitive differentiator for Netflix and a key reason Netflix members are so passionate about the service. In fact, Netflix has twice been named by ForeSee Results as the #1 Web site for customer satisfaction. Bill's team marries cutting-edge technology driven by home-grown, proprietary software with traditional first class mail and the company's strategic alliance with the U.S. Postal Service (USPS) to ensure those service levels are maintained and the company continues to scale at a rapid pace.
Bill joined Netflix after a storied career with the USPS, where he was the 71st Postmaster General of the United States and Chief Executive Officer from 1998 until his retirement in 2001. He was the fifth career employee to lead the world's largest postal system, which processes, transports, and delivers more than 650 million pieces of mail to more than 130 million addresses every day. He served as USPS Chief Operating Officer from 1994-98.
In addition to service in Washington, D.C., Bill held postal management positions in Chicago; Greensboro, N.C.; Memphis; and Stockton, Calif., gaining experience in labor relations, human resources and line management.
Bill graduated from the University of North Carolina at Chapel Hill in 1972 with a B.S. in industrial relations. | 