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Mr. Duclos has over 20 years of proven success in leading operations, managing customer relationships and account direction, including business process reengineering in start-up to Fortune 100 companies. Prior to joining KPA Mr. Duclos was VP of Operations for Convergys Corporation for their Government and New Market Division. His responsibilities included the USPS and Medicare Accounts. Prior to Convergys he worked at Finali Corporation and Electronic Data Systems (EDS) and managed clients, including First Data Corp., Cendant, Saab, Toshiba, Maxtor, EDS Dealer Systems, Philip Morris, Nestle' and Pepsi. Mr. Duclos has also led business development teams that successfully sold over $104 million in customer care solutions.
While at Finali, Mr. Duclos was responsible for developing and implementing the company's operational infrastructure, and for managing ongoing operations, including client relationships, operational delivery, HR, Training and P&L's.
At EDS, Mr. Duclos was the Western Regional Client Delivery Executive responsible for 7 customer contact centers with over 1,300 employees and an annual budget of $67 million. His responsibilities included all client relationship management, operations and business development.
Mr. Duclos earned his B.A. in Finance Risk and Insurance from Michigan State University. | 