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Becky is Managing Consultant of Improvement Solutions, a UK-based call center consulting and interim management company. She is a highly motivated and experienced consultant, manager and seminar facilitator, with a well-proven record of achievement in the contact center environment, including operational and strategic management, training and development, process reengineering and the optimization of operations through people. Her recent clients include DHL Worldwide, Ventura UK, Dataforce Group and The British Council. Becky is an enthusiastic, confident and flexible individual who brings to her projects a wealth of experience built over 18 years of practical experience at all levels of inbound and outbound call center operations across many industry sectors in the United Kingdom, Mainland Europe and Africa. She specializes in human resources and training consultancy, operational development and interim management in contact centers. Becky has worked with numerous organizations to develop call center standards and qualifications. She is a member of the board of the Call Centre Management Association of the UK and has facilitated numerous seminars and spoken at many call center industry conferences. | 