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Archie Smith has been a member of the DAKCS team for 17 years. During his tenure, he has enjoyed a wide variety of assignments all within the customer support organization. Starting as a support technician in 1990, he was promoted several times from technician to service team leader and recently to Director of Customer Support where he also oversees the entire technical support and custom design teams. The proud recipient of a BA degree in computer science in 1990 and a highly skilled programmer, Archie brings some very unique personal and professional skills to the leadership team at DAKCS. A very dedicated employee, Archie has become a leader in his ongoing commitment to providing unparalleled customer service to the diverse user community. According to Archie, I never tire of listening to and helping the DAKCS customers; their problems are my problems . Archie is married to a former DAKCS customer and employee; together they share the joys and challenges of bringing up four children: two boys and two girls. His personal life is as full as his life at DAKCS (and he loves every minute of it) | 