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Anney Banales has managed Evan-Moor's Customer Service Department since 1995. Along with her management duties, she is responsible for overseeing the daily operations of three Web sites, as well as an off-site call center. Banales' background in retail sales management and buying, including school supply sales, has allowed her to contribute to Evan-Moor's tradition of high level of customer satisfaction. During her time at Evan-Moor, Banales has developed strategies for efficient order processing, streamlined the work flow, and implemented various training efforts to ensure a consistent level of service is offered to all Evan-Moor customers. | 