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Anna Hansen joined us in November 2005 as Senior Vice President of Consumer Insights and Service. Prior to joining us, Ms. Hansen was the Senior Vice President of Collection Operations at Encore Capital Group where she was responsible for the call center, direct mail, and legal outsourcing operations. Before that she worked for Gateway Inc. as the Director of Retail Inventory Management where she was responsible for optimizing inventory replenishment for all of Gateway's retails Stores. Prior to that she served as the Director of Service Strategy and Implementation where she was responsible for developing a strategy to transform Gateway's customer service and technical support from a cost center to a fully profitable P&L. Before Gateway, Ms. Hansen was an Associate Principal at the consulting firm McKinsey & Company. Prior to McKinsey, she was an aerospace engineer working at MIT's Space Engineering Research Center, ITEK Optical Systems and NASA's Jet Propulsion Laboratory. Ms. Hansen received her BS in Aerospace Engineering from the University of Washington and her MS in Aeronautics & Astronautics from MIT. She also completed McKinsey's accelerated MBA program in 1996 and studied marketing and management of innovation at MIT's Sloan School of Management. | 