The group's principal activity is to provide software solutions for financial organizations including banks, credit unions, investment firms and insurance companies on a global basis. The group's software solutions automate the channels by which financial institutions interact with their customers. These channels support person-to-person interaction such as talking to a teller in a bank branch or working with an insurance agent or to a customer support representative over the phone. The group also offers customer interaction technology solutions that allow organizations to automate, integrate and personalize interactions with the customers.
