The group's principal activity is to provide call and contact center consulting services. The group provides call and contact center consulting solutions, analyzes center efficiency and productivity through proprietary measures. The group recommends and implements new technologies and systems. The group services include assessment, training and program development, web-enabled call center strategy, and call center outsourcing consulting. The group's specific customers include AVON, IBM, and Roche. The group operates from Ohio, United States.
