Current Position:

Implementation Manager

Start Date at D.H.S.:

February 2000

Previous D.H.S. Positions:

I started out as a Customer Support Rep and then served as the Customer Support Manager.

Years of Industry Experience:

Three years in the Healthcare Industry

Previous Industry Experience:

I did intake and billing at two different HME/Home Infusion offices prior to joining D.H.S.

Certification/Knowledge:

I have extensive knowledge of Home Infusion/DME Billing practices.

Work on Other Teams, Committees or Projects:

I have worked on the HIPAA Team, NCPDP 5.1 Certifications, co-authored the Specialty Pharmacy manual with Adrienne, worked closely with our Documentation Team, and more.

Why I work at D.H.S.?

As a CSR, I enjoyed working with customers first hand but now as part of the Product Development Team, I get to work "behind the scenes" which gives me a new respect for the broad range of functionality that CPR+ provides to our customers. I really like getting to work closely with the programmers and I’m constantly amazed at their skills. My main goal is to break their code before it goes out the door. This way, when customers get it, it just works!