Mr. Zarella serves as XM’s Executive Vice President of Business Operations with direct responsibility for XM’s Listener Care, Information Technology and Revenue Assurance organizations. Mr. Zarella has more than 20 years of business experience, leading large, diverse, finance, customer service, IT and business operations, organizations.
Prior to joining XM Satellite Radio, he served at Constellation NewEnergy as managing director of operations, where he was responsible for setting Constellation NewEnergy's corporate operations strategy. Prior to that, he was vice president of revenue operations for XO Communications for six years. Before joining XO, Joe was with MCI communications for 10 years, serving as vice president of financial operations and holding several executive leadership positions. Joe started his career with 10 years at Wang Laboratories, where prior to leaving, he lead the company's national customer service operations.